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Pinnacle Hotel Harbourfront Careers

Assistant Director of Engineering

Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades. Under the management and ownership of Pinnacle International, the hotel features 35,000 square-feet of event space and 442 guestrooms & harbour suites. We are currently in the hunt for an Assistant Director of Engineering. Reporting directly to the Chief Engineer, the Assistant Director of Engineering is responsible for assisting the Chief Engineer in the planning, directing, coordinating and maintenance of all areas pertaining to the Engineering Department. The Assistant Director of Engineering is also responsible for Engineering Department in the absence of the Chief Engineer.

Key Responsibilities:

  • Manage the preventative maintenance program of all building equipment, guestrooms, public areas, and back-of-house spaces.
  • Actively supervise and inspect ongoing work of hotel maintenance staff. Identify and coach staff on opportunities to improve skills and craftsmanship
  • Take active role in recruitment & selection of Engineering staff.
  • Troubleshoot and repair malfunctions in mechanical or electrical systems (e.g., HVAC, plumbing) and other equipment throughout the hotel.
  • Assist in the execution of capital projects and regular property maintenance.
  • Enforce safety regulations, investigate accidents, assign work duties and assist staff, as required.
  • Oversee the hotel’s Health & Safety Committee.
  • Lead special projects, as needed.
  • Perform additional duties, as assigned.

Qualifications & Experience:

  • 1 – 3 years previous experience as an Assistant Director of Engineer, preferably within an upscale hotel environment.
  • Must be able to exert physical effort, endure various physical movements throughout the work areas.
  • Technical knowledge of electrical, HVAC, refrigeration, plumbing, city steam heating, and all areas of engineering.
  • Working knowledge of electrical, fire, and health & safety codes.
  • Working knowledge of water treatment programs, blueprints and wiring schematics, power and hand tools, and other technical trade-related equipment.
  • Demonstrated knowledge of all mechanical equipment critical to the operation of the building.
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills.
  • Excellent time management and organizational skills; Ability to handle multiple tasks at one time.
  • Ability to lead and direct others.
  • Strong conflict resolution/management and decision-making skills.
  • Technologically savvy, possessing a strong knowledge of all Microsoft Office software.
  • Proficiency in HotSOS and Opera an asset.
  • Demonstrated knowledge of all applicable provincial and federal laws and legislation.
  • Maintains a flexible schedule to meet the business needs of a 24/7 hotel environment.
  • Possesses necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Banquet Server (Part Time)

Help us Create Spectacular Events!

The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Banquet Server. A member of our Banquets team, your organizational and multi-tasking skills, along with your eye for detail and engaging personality will help create extraordinarily memorable events for our guests. You have a knack for setting, serving and tearing down of banquet functions, as directed by banquet event orders, handling guest requests without hesitation, and ensuring the all Banquet areas and equipment are in keeping with the high standards for which the Pinnacle Hotel Harbourfront is known.

Key Responsibilities:

  • Maintaining complete knowledge of and comply with all departmental policies, service procedures and standards, as well as maintenance and use of equip
  • Anticipating guests’ needs; acknowledging and responding promptly to all guest requests.
  • Setting up tables for each event as stated in Banquet Event Order.
  • Serving plated meals.
  • Replenishing buffet items to ensure consistency in food quality and presentation.
  • Monitoring tableware to ensure it is polished and presentable.
  • Clearing food and drinks from tables.
  • Cleaning up after events.
  • Bartending efficiently and accurately to large groups.
  • Maintaining complete knowledge of all menu items, preparation method, ingredients, sauces; communicating allergies and dietary restrictions to the Ban
  • Performing all other duties, as required.

Qualifications & Experience:

  • Must be able to perform job functions with speed and accuracy.
  • Ability to prioritize, organize and follow directions thoroughly.
  • Must be a clear thinker, remaining calm and resolving problems using good judgment.
  • Must be highly motivated and possess excellent communication and interpersonal skills and work cohesively with co-workers as part of a dynamic team.
  • Must display excellent attention to detail and has a proven ability to work under minimal supervision during high volume situations.
  • Serving It Right certification.
  • Food Safe Level 1 considered an asset.
  • Ability to lift trays that may weigh up to 11.5 kilograms (25 pounds).
  • Previous food service experience required.
  • Knowledge of function preparation and room set-ups considered a strong asset
  • Must be available to work more than 20 hours/week; flexible shifts including evenings, weekends, and holidays.
  • High School Diploma required
  • Minimum of 1 years previous experience in a similar capacity, preferably in an upper-upscale hotel environment.
  • Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Part Time Position

Bellperson (Part Time)

The Pinnacle Hotel Harbourfront is looking for our next colleague to take on the role of Bellperson. Reporting to the Front Office management team, the Bellperson plays a key role in attending to the immediate needs of each guest, from their initial arrival at the hotel through to their final departure.

Key Responsibilities:

  • Being the first point of contact for guests & last impression from their stay
  • Enhancing the guest experience by offering assistance where needed
  • Informing guests of property amenities, services and local interest
  • Identifying and explaining room features to guests
  • Transporting guest luggage; assisting with luggage storage and retrieval
  • Assisting guests in and out of vehicles
  • Providing directions and arranging transportation when needed
  • Assisting Front Office staff with guest requests and services as needed
  • Performing additional duties, as necessary.

Qualifications & Experience:

  • Ability to move, lift, carry, push, pull, and place objects weighing up 22.5 kilograms (50 pounds) without assistance.
  • Fluent English language skills; both written and verbal.
  • Clear, precise, professional and helpful manner.
  • Must possess class 5 driver license with a clean drivers abstract.
  • A team player with proven success in relationship building.
  • Proven ability to effectively solve problems and make decisions in a personable and self- confident manner.
  • Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including mornings, evenings, weekends, and holidays.
  • Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Part Time Position

Cook 1

The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Cook 1. As a member of our Culinary team, you posses excellent organizational and multi-tasking skills, along with a keen eye for detail to help ensure all food items coming out of the kitchen are of the highest quality and prepared in a timely and efficient manner.

Key Responsibilities:

  • Preparing food items according to recipes and quality standards, including special meals and/or substitute items.
  • Regulating temperature of ovens, broilers, grills, and roasters.
  • Preparing, maintaining and monitoring quality control for hot and cold food items including, but not limited to, meat, fish, fowl, sauces, stocks, sea
  • Maintaining consistency through appropriate portions, arrangements, and garnishes.
  • Maintaining accurate food logs; promptly and proactively communicating food quality or shortage issues with Sous Chef and/or Executive Chef.
  • Helping to maintain constant cleanliness and proper sanitary condition of all food storage and kitchen areas, including the line and prep kitchens etc
  • Practicing correct food handling and food shortage procedures according to applicable local, provincial, and Company standards and regulations.
  • Visually inspecting all food items from the kitchen prior to service. Performing additional duties, as assigned.

Qualifications & Experience:

  • Red Seal certification.
  • Food Safe certification required.
  • High school diploma / G.E.D. equivalent.
  • Fluent English language skills; both written and verbal.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 11.5 kilograms (25 pounds) without assistance.
  • Frequent bending, standing and walking for extended periods of time required.
  • Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
  • Exceptional ability to use sound logic and good judgment at all times within a high-pressure work environment.
  • Must be self directed, motivated and demonstrate exceptional customer service and interpersonal skills.
  • Strong knowledge in restaurant operations as well as previous Banquet kitchen experience.
  • Must be familiar with breakfast cookery.
  • Fully abreast with latest food trends.
  • Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including mornings, evenings, weekends, and holidays.
  • Education: High School Diploma required
  • Minimum of 1 year previous experience in a similar capacity, or 2 years previous experience as a Cook 2, preferably in an upper-upscale hotel
  • Legal Work Status: Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Cook 2

The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Cook 2. A member of our Culinary team, you are an experienced cook whose organizational and multi-tasking skills, along with your eye for detail help to ensure all items coming out of our dedicated Restaurant and Banquet Kitchen are of the highest quality and prepared in an efficient manner. You possess the gift of consistency and thrive within a rapid-paced, high-volume kitchen environment.

Key Responsibilities:

  • Preparing ingredients for cooking, including chopping and storing food.
  • Washing and peeling fresh fruits and vegetables.
  • Preparing and cooking food according to quality standards.
  • Monitoring food quality during food preparation.
  • Operating ovens, stoves, grills, microwaves and fryers.
  • Setting up and breaking down work stations.
  • Performing other duties as assigned

Qualifications & Experience:

  • High school diploma / G.E.D. equivalent.
  • One year of experience as a 3rd cook in a hotel or restaurant.
  • Fluent English language skills.
  • Food Safe certification required.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 11.5 kilograms (25 pounds) without assistance.
  • Frequent bending, standing and walking for extended periods of time required.
  • Good understanding of restaurant, room service and banquet procedures.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

General Maintenance

We currently have an amazing opportunity for a General Maintenance Engineer with an eye for perfection to join our team. Reporting directly to the Director of Engineering, the General Maintenance Engineer focuses primarily on preventative maintenance of the hotel building; maintaining the general condition of the hotel with regards to all aspects of basic electrical, carpentry, plumbing, mechanical and painting work.

Key Responsibilities:

  • Responding and attending to building repair requests.
  • Communicating with guests/customers when necessary to resolve maintenance issues.
  • Fixing minor plumbing and electrical problems.
  • Performing building repair such as drywall, plastering, painting and vinylene.
  • Maintaining daily logs of operation, maintenance, and safety activities.
  • Maintaining cleanliness and organization of the work area which includes inventories, requisition (receipt and storage), trash removal and clean up.
  • Reporting maintenance problems, safety hazards, accidents, or injuries; properly storing flammable materials.
  • Maintaining complete knowledge of correct maintenance and use of equipment; using equipment only as intended.
  • Performing additional duties, as assigned.

Qualifications & Experience:

  • Professional experience and training with power tools, plumbing, electrical and chlorine pool maintenance.
  • Strong mechanical aptitude.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 22.5 kilograms (50 pounds) without assistance.
  • Capable of bending frequently, standing and walking for long periods of time.
  • Outstanding ability to communicate clearly, concisely, and openly in all interactions, both verbal and written.
  • Exceptional organizational abilities and skill for multi-tasking and prioritizing in a fast-paced work environment.
  • Ability to work independently with maximum accuracy, efficiency and attention to detail, maintaining a sense of urgency at all times.
  • Must maintain flexible schedule to meet the business needs of a hotel environment, including weekends, evenings and holidays.
  • Previous relevant experience in hotel/high rise residential building (400 + rooms).
  • Must be self directed, motivated and demonstrate exceptional service, interpersonal, and analytical skills.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Reservations Sales Coordinator

As a valuable member of the Pinnacle Hotel Harbourfront Vancouver, the Reservations Sales Coordinator works closely with all hotel departments in an accurate and efficient manner, while delivering authentic and memorable experiences to our guests. Reporting directly to the Reservation & Revenue Manager and Regional Director of Revenue, the Reservations Sales Coordinator handles all hotel reservations-related services.

Key Responsibilities:

  • Answer reservation enquiries in a prompt and professional manner, identify guest needs and proactively make recommendations.
  • Optimize average daily rates through effective upselling techniques.
  • Ensure details are correctly entered into reservation systems.
  • Update reservation traces, enter rooming lists, run daily reports, and set up billing details.
  • Maintain complete knowledge of all aspects of the hotel, including, however not limited to, features and services provided, VIP groups, and room types
  • Immediately take ownership of all guest issues as they arise.
  • Communicate pertinent guest information and requests to the appropriate department.
  • Perform additional duties, as assigned.

Qualifications & Experience:

  • Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
  • Must be self-directed, motivated, and demonstrate exceptional customer service, interpersonal, sales and problem-solving skills.
  • Excellent ability to communicate clearly, concisely, and openly in all interactions (verbal and written).
  • Must be able to perform under pressure while dealing with a variety of challenges and diverse personalities.
  • Knowledge of Downtown Vancouver & surrounding area, and local attractions an asset.
  • Proficiency in Microsoft Office, Opera, and Passkey software an asset.
  • Maintain a flexible schedule to meet the business needs including weekends, evenings and holidays.
  • Must already possess all necessary documentation to work legally in Canada.
  • Education: University Degree or College Diploma
  • Experience: Previous experience in a similar capacity, preferably in a sales related environment. Hotel experience is an asset.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Room Attendants (Part Time)

Would You Like to Become a Member of our ‘Clean Team’?

The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Room Attendant. A member of the Housekeeping team, you are incredibly well-organized, detail-oriented, and guest-focused. You have a knack for cleaning guest rooms to the highest possible standards, reporting maintenance deficiencies to ensure perfection, handling guest requests without hesitation, and ensuring the complete confidentiality and security of our guests.

Key Responsibilities:

  • Cleaning guest rooms, bathrooms and making beds in accordance with established standards and procedures; replacing all linens as required.
  • Removing trash, dirty linen and room service items.
  • Dusting and polishing furniture.
  • Vacuuming carpets in guest rooms and hallway.
  • Inspecting the condition of all furniture for tears, rips, and stains; reporting any damage for immediate repair.
  • Recording all guest requests (special requests, daily special cleaning times, extra towels and/or linens, etc.) for future reference
  • Disturb or refused service requests.
  • Exhibiting a professional, respectful, and genuinely helpful demeanor in all interactions with guests and fellow employees.
  • Filling the carts with supplies and transporting them to their assigned areas. Performing other duties, as assigned.

Qualifications & Experience:

  • High school diploma / G.E.D. equivalent.
  • Fluent English language skills; both written and verbal; excellent ability to communicate clearly, concisely, and openly in all interactions.
  • A team player with proven success in relationship building.
  • Ability to make beds, dust, clean bathrooms and vacuum within set timeframes.
  • Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency always.
  • Strong organizational skills and demonstrated ability to multitask and prioritize in a fast-paced environment.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 11.5 kilograms (25 pounds) without assistance.
  • Capable of frequent bending, standing and walking for extended periods of time.
  • Previous experience in a similar capacity within an upscale establishment considered an asset.
  • Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including mornings, evenings, weekends, and holidays.
  • Legal Work Status: Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Part Time Position

Switchboard Operator - PBX - (Part Time)

The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Switchboard Operator. A member of the Front Office team, you are guest-focused, enthusiastic, and passionate about delivering outstanding guest service. You handle all incoming calls in a prompt, efficient, and courteous manner and play a crucial role in assisting with emergencies (fire, medical, power/system failure) by contacting designated personnel for immediate assistance.

Key Responsibilities:

  • Processing all guest calls, requests, questions, or concerns in a professional manner.
  • Routing callers to requested guest or hotel personnel and accommodating all requests swiftly.
  • Following up with guests to ensure requests have been met to their complete satisfaction.
  • Providing callers with accurate information on hotel facilities and services.
  • Documenting all guest complaints and notifying designated department personnel for full resolution.
  • Taking orders for In-Room Dining requests and forwarding all orders to the In-Room Dining Department.
  • Taking Rooms Reservations and responding to all reservation-related inquiries. .
  • Accepting, recording, and delivering wake-up calls.
  • Performing other duties, as assigned.

Qualifications & Experience:

  • High school diploma / G.E.D. equivalent.
  • Proficient working knowledge of computer software including Microsoft Office, Windows, Excel, Microsoft Word, etc.
  • Experience working with Opera Property Management System (or other hotel Property Management System) an asset.
  • Fluent English language skills, both written and verbal.
  • Clear, precise, professional and genuine telephone manner.
  • A high level of responsibility and exceptional organizational skills.
  • A team player with proven success in relationship building.
  • Proven ability to effectively multitask, solve problems and make decisions in a personable and confident manner.
  • Previous Switchboard or Front Desk experience considered an asset.
  • Must maintain flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Part Time Position