Pinnacle Hotel Harbourfront Careers

Banquet Houseperson

The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Banquet Houseperson. Reporting directly to the Banquet management team, the Banquet Houseperson is responsible for the detailed set up and tear down of all event functions.

Key Responsibilities:

  • Completing room set up according to Banquet Event Orders.
  • Completing final breakdown of functions.
  • Cleaning and returning equipment to its proper location.
  • Setting up, stocking/restocking, and maintaining work areas.
  • Transporting dirty linens for cleaning.
  • Performing all other duties, as required.

Qualifications & Experience:

  • Must be able to perform job functions with speed and accuracy.
  • Ability to prioritize, organize and follow directions thoroughly.
  • Must be highly motivated and possess excellent communication and interpersonal skills.
  • Must display excellent attention to detail and proven ability to work under minimal supervision.
  • Ability to lift up to 23 kilograms (50 pounds).
  • Knowledge of function preparation and room set ups.
  • Knowledge of function preparation and room set ups.
  • Must be available at least 20 hours/week; flexible shifts including end of night or early day set up, weekends, and holidays.
  • Serving It Right certification.
  • Food Safe Level 1 considered an asset.
  • Minimum of 1 year previous experience in a similar capacity, preferably in an upper-upscale hotel environment.
  • Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Bellperson

The Pinnacle Hotel Harbourfront is looking for our next colleague to take on the role of Bellperson. Reporting to the Front Office management team, the Bellperson plays a key role in attending to the immediate needs of each guest, from their initial arrival at the hotel through to their final departure.

Key Responsibilities:

  • Being the first point of contact for guests & last impression from their stay
  • Enhancing the guest experience by offering assistance where needed
  • Informing guests of property amenities, services and local interest
  • Identifying and explaining room features to guests
  • Transporting guest luggage; assisting with luggage storage and retrieval
  • Assisting guests in and out of vehicles
  • Providing directions and arranging transportation when needed
  • Assisting Front Office staff with guest requests and services as needed
  • Performing additional duties, as necessary.

Qualifications & Experience:

  • Ability to move, lift, carry, push, pull, and place objects weighing up 22.5 kilograms (50 pounds) without assistance.
  • Fluent English language skills; both written and verbal.
  • Clear, precise, professional and helpful manner.
  • Must possess class 5 driver license with a clean drivers abstract.
  • A team player with proven success in relationship building.
  • Proven ability to effectively solve problems and make decisions in a personable and self- confident manner.
  • Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including mornings, evenings, weekends, and holidays.
  • Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Cook 1

“Things are ‘cooking’ in our Kitchen.”

Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades; however, 2015 marked a new chapter for the hotel, becoming the latest addition to the Pinnacle family of hotels. With a new vision for this iconic downtown Vancouver hotel, Pinnacle Hotel Harbourfront offers guest-driven amenities right where you want to be. The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Cook 1. A member of our Culinary team, you are a Red Seal Certified Cook, whose organizational and multi-tasking skills, along with your eye for detail help to ensure all food items coming out of your kitchen are of the highest quality and prepared in a timely and efficient manner. You possess the gift of consistency and thrive within the organized chaos of a rapid-paced, high-volume, team-oriented kitchen.

Key Responsibilities:

  • Preparing food items according to recipes and quality standards, including special meals and/or substitute items.
  • Regulating temperature of ovens, broilers, grills, and roasters.
  • Preparing, maintaining and monitoring quality control for hot and cold food items including, but not limited to, meat, fish, fowl, sauces, stocks, sea
  • Maintaining consistency through appropriate portions, arrangements, and garnishes.
  • Maintaining accurate food logs; promptly and proactively communicating food quality or shortage issues with Sous Chef and/or Executive Chef.
  • Helping to maintain constant cleanliness and proper sanitary condition of all food storage and kitchen areas, including the line and prep kitchens etc
  • Practicing correct food handling and food shortage procedures according to applicable local, provincial, and Company standards and regulations.
  • Visually inspecting all food items from the kitchen prior to service. Performing additional duties, as assigned.

Qualifications & Experience:

  • Red Seal certification.
  • Food Safe certification required.
  • High school diploma / G.E.D. equivalent.
  • Fluent English language skills; both written and verbal.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 11.5 kilograms (25 pounds) without assistance.
  • Frequent bending, standing and walking for extended periods of time required.
  • Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
  • Exceptional ability to use sound logic and good judgment at all times within a high-pressure work environment.
  • Must be self directed, motivated and demonstrate exceptional customer service and interpersonal skills.
  • Strong knowledge in restaurant operations as well as previous Banquet kitchen experience.
  • Must be familiar with breakfast cookery.
  • Fully abreast with latest food trends.
  • Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including mornings, evenings, weekends, and holidays.
  • Education: High School Diploma required
  • Minimum of 1 year previous experience in a similar capacity, or 2 years previous experience as a Cook 2, preferably in an upper-upscale hotel
  • Legal Work Status: Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Director of Engineering

Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades. Under the management and ownership of Pinnacle International, the hotel features 35,000 square-feet of event space and 442 guestrooms & harbour suites. We are currently in the hunt for a Director of Engineering. Reporting directly to the General Manager, the Director of Engineering is responsible for the strategic planning of all Engineering and General Maintenance functions for the hotel, including, however not limited to, the implementation of all property and equipment preventative maintenance and repairs as well as monitoring life safety systems and utilities.

Key Responsibilities:

  • Direct Engineering operations, policies, procedures, and programs.
  • Lead the preventative maintenance program of all building equipment, guestrooms, public areas, and back-of-house spaces.
  • Participate as leader in Engineering and hotel operations, including regular attendance and management meetings.
  • Purchase all parts supplies, tools and equipment related to the Engineering department through direct contact with approved vendors and suppliers.
  • Actively supervise and review ongoing work of hotel maintenance staff.
  • Identify and coach staff on opportunities to improve skills and craftsmanship.
  • Take active role in recruitment & selection of Engineering staff.
  • Troubleshoot and repair malfunctions in mechanical or electrical systems (e.g., HVAC, plumbing) and other equipment throughout the hotel.
  • Communicate with hotel department heads to become aware of maintenance needs and ensure timely response to all requests.
  • Maintain the building exterior and curb appeal (e.g., lighting, painting, and landscaping).
  • Enforce safety regulations, investigate accidents, assign work duties and assist staff, as required.
  • Prepare and adjust weekly work schedules, staffing in accordance with the Collective Agreement, labour forecasts, and operational needs.
  • Oversee the hotel’s Health & Safety Committee.
  • Perform additional duties, as assigned.

Qualifications & Experience:

  • Demonstrated knowledge of the following areas: city steam heating; electrical & plumbing; HVAC; Class 3 Power Eng; construction management.
  • Working knowledge of plumbing, electrical, fire, mechanical, and health & safety codes.
  • Working knowledge of water treatment programs, blueprints, plumbing and wiring schematics, power and hand tools, meters, and other related equipment.
  • Demonstrated knowledge of all mechanical equipment critical to the operation of the building.
  • Effective coaching, mentoring, and performance management abilities.
  • Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times.
  • Must be self directed, motivated and demonstrate exceptional service, interpersonal, and analytical skills.
  • Outstanding communication skills in all interactions, both verbal and written.
  • Strong conflict resolution/management and decision-making skills.
  • Technologically savvy, possessing a strong knowledge of all Microsoft Office software.
  • Proficiency in HotSOS and Opera an asset.
  • Demonstrated knowledge of all applicable provincial and federal laws and legislation.
  • Maintains a flexible schedule to meet the business needs of a 24/7 hotel environment.
  • Minimum five years’ experience as a Director of Engineer/Chief Engineer, preferably within an upscale hotel environment.
  • Must be able to exert physical effort, endure various physical movements throughout the work areas.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Events Manager

The Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for many years. In early 2015 the hotel was successfully rebranded to the Pinnacle Hotel Habourfront under the management and ownership of Pinnacle International. The hotel features 35,000 square feet of event space, 442 guestrooms and harbour suites, guest driven amenities, in addition to a location that is right where you want to be. We are looking for an Events Manager to join our team. Hotel Event planning experience is an asset, ability to fit with our amazing, energetic, self starter team is a must. The position will report directly to the Director of Events.

Key Responsibilities:

  • Build and strengthen relationships with clients through activities that include, but are not limited to site inspections, menu tastings and pre-cons.
  • Develop and maintain knowledge of market trends, competition, and customers; attend community/social and industry events.
  • Actively participate in regular sales and events meetings, departmental meetings, BEO meetings and any other opportunities to increase revenues.
  • Meet regularly with the Banquets team to review the status of events, including menus, floor plans, staffing needs, and special requests.
  • Ensure all definite functions are detailed accurately on Banquet Event Orders, signed by clients and promptly distributed to designated departments.
  • Meet with the Executive Chef to create specialized menus and communicate special requests from clients.
  • Monitor the preparation and distribution of Event Sheets and Group Resumes, ensuring all information is complete and distributed in a timely manner.
  • Monitor changes to Banquet Event Orders, ensuring updated information is accurately and promptly communicated to respective departments.
  • Welcome event contact upon arrival at function and ensure guest satisfaction, promptly resolving guest issues and complaints.
  • Monitor, handle and process all billing/payment procedures, including the tracking and collection of deposits.
  • Perform additional duties, as assigned.

Qualifications & Experience:

  • 2 years experience in banquets / catering capacity within a conference hotel.
  • Experience with Opera Sales & Catering (an asset).
  • Post-Secondary Education in hotel, banquet / catering management an asset.
  • Must be legally permitted to work in Canada; preference will be given to locally based, market experienced candidates.
  • Exceptional organizational skills and demonstrated ability to multi-task and prioritize within tight timelines.
  • Excellent ability to communicate clearly, concisely, and openly in all interactions (verbal and written).
  • Must be able to show initiative and demonstrate sound logic.
  • Ability to maintain good working relations with vendors, and solid knowledge of event space policies, codes, and regulations.
  • Confident ability to demonstrate strong product knowledge.
  • Demonstrated ability to work with maximum accuracy, efficiency and attention to detail.
  • Proficiency in Microsoft Office software, Meeting Matrix and Opera Property Management System an asset.
  • Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

General Maintenance

Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades; however, 2015 marked a new chapter for the hotel, becoming the latest addition to the Pinnacle family of hotels. With a new vision for this iconic downtown Vancouver hotel, Pinnacle Hotel Harbourfront offers guest-driven amenities right where you want to be. We currently have an amazing opportunity for a General Maintenance Engineer with an eye for perfection to join our team. Reporting directly to the Director of Engineering, the General Maintenance Engineer focuses primarily on preventative maintenance of the hotel building; maintaining the general condition of the hotel with regards to all aspects of basic electrical, carpentry, plumbing, mechanical and painting work.

Key Responsibilities:

  • Responding and attending to building repair requests.
  • Communicating with guests/customers when necessary to resolve maintenance issues.
  • Fixing minor plumbing and electrical problems.
  • Performing building repair such as drywall, plastering, painting and vinylene.
  • Maintaining daily logs of operation, maintenance, and safety activities.
  • Maintaining cleanliness and organization of the work area which includes inventories, requisition (receipt and storage), trash removal and clean up.
  • Reporting maintenance problems, safety hazards, accidents, or injuries; properly storing flammable materials.
  • Maintaining complete knowledge of correct maintenance and use of equipment; using equipment only as intended.
  • Performing additional duties, as assigned.

Qualifications & Experience:

  • Professional experience and training with power tools, plumbing, electrical and chlorine pool maintenance.
  • Strong mechanical aptitude.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 22.5 kilograms (50 pounds) without assistance.
  • Capable of bending frequently, standing and walking for long periods of time.
  • Outstanding ability to communicate clearly, concisely, and openly in all interactions, both verbal and written.
  • Exceptional organizational abilities and skill for multi-tasking and prioritizing in a fast-paced work environment.
  • Ability to work independently with maximum accuracy, efficiency and attention to detail, maintaining a sense of urgency at all times.
  • Must maintain flexible schedule to meet the business needs of a hotel environment, including weekends, evenings and holidays.
  • Previous relevant experience in hotel/high rise residential building (400 + rooms).
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Overnight Kitchen Cleaner/Dishwasher

The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Overnight Cleaner/Dishwasher within our Culinary Brigade. Reporting directly to the Kitchen Management team, you are an organized and detail-oriented night owl that thrives working independently.

Key Responsibilities:

  • Nightly cleaning of kitchen equipment: soup kettles, frying pans, ovens stovetops & burners, grills, deep fryers, and bandsaws.
  • Washing and sanitizing kitchen, pastry shop, coolers, storeroom areas, tables, shelves, floors, and floormats.
  • Removing waste and compost; sorting all recyclables and placing in their proper recycling units.
  • Cleaning and sorting any remaining dirty dishware, glassware, tableware, as well as kitchen tools, equipment, and utensils.
  • Refilling and restocking all soap and paper towel dispensers.
  • Performing all other duties as assigned.

Qualifications & Experience:

  • Fluent English communication skills, written and verbal.
  • Food Safe certification.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 22.5 kilograms (50 pounds) without assistance.
  • Capable of frequent bending, standing and walking for extended periods of time.
  • Exceptional organizational abilities and natural skill for multi-tasking and prioritizing.
  • Previous experience as a Dishwasher in a hotel or restaurant.
  • Available to work late hours including overnight shifts, as well as weekends and holidays.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Receiving Clerk

The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Receiving Clerk within our Culinary team. Reporting directly to the Executive Chef, the Receiving Clerk is responsible for receiving, documenting, and tracking all goods ordered for the hotel.

Key Responsibilities:

  • Receiving all deliveries at the designated receiving area and ensuring all deliveries are received solely at the designated receiving area.
  • Maintaining up-to-date records of all approved purchase orders; all purchase orders to clearly state the status of delivery.
  • Accurately recording all items received, copying records to Finance for payment and auditing purposes.
  • Completing a daily receiving report for F&B items and general items.
  • Completing appropriate Discrepancy Form(s) for goods received without accompanying invoice; goods returned without a credit notice.
  • Maintaining cleanliness and orderly condition of receiving area at all times.
  • Performing additional duties, as assigned.

Qualifications & Experience:

  • Demonstrated ability to work with maximum accuracy and minimal supervision, efficiency and attention to detail.
  • Must be self-directed, motivated and demonstrate exceptional service, interpersonal, and analytical skills.
  • Outstanding ability to communicate clearly, concisely, and openly in all interactions, both verbal and written.
  • Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
  • Exceptional organizational abilities and natural skill for multi-tasking and prioritizing in a fast-paced work environment
  • Technologically savvy, possessing a strong knowledge of all Microsoft Office software.
  • Maintain flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.
  • Must be able to exert physical effort in lifting items upwards to 50 pounds
  • Physical ability to push/pull items up to 100 pounds.
  • Endure various physical movements throughout the work areas; reach up and down, remain fully mobile for extended times throughout work periods.
  • Must be able to bend, stoop, squat, and stretch.
  • Minimum of 1 year of previous experience in a similar capacity, preferably within a large-scale upper upscale hotel environment.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Room Attendants

Would You Like to Become a Member of our ‘Clean Team’?

Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades; however, 2015 marked a new chapter for the hotel, becoming the latest addition to the Pinnacle family of hotels. With a new vision for this iconic downtown Vancouver hotel, Pinnacle Hotel Harbourfront offers guest-driven amenities right where you want to be. The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Room Attendant. A member of the Housekeeping team, you are incredibly well-organized, detail-oriented, and guest-focused. You have a knack for cleaning guest rooms to the highest possible standards, reporting maintenance deficiencies to ensure perfection, handling guest requests without hesitation, and ensuring the complete confidentiality and security of our guests.

Key Responsibilities:

  • Cleaning guest rooms, bathrooms and making beds in accordance with established standards and procedures; replacing all linens as required.
  • Removing trash, dirty linen and room service items.
  • Dusting and polishing furniture.
  • Vacuuming carpets in guest rooms and hallway.
  • Inspecting the condition of all furniture for tears, rips, and stains; reporting any damage for immediate repair.
  • Recording all guest requests (special requests, daily special cleaning times, extra towels and/or linens, etc.) for future reference
  • Disturb or refused service requests.
  • Exhibiting a professional, respectful, and genuinely helpful demeanor in all interactions with guests and fellow employees.
  • Filling the carts with supplies and transporting them to their assigned areas. Performing other duties, as assigned.

Qualifications & Experience:

  • High school diploma / G.E.D. equivalent.
  • Fluent English language skills; both written and verbal; excellent ability to communicate clearly, concisely, and openly in all interactions.
  • A team player with proven success in relationship building.
  • Ability to make beds, dust, clean bathrooms and vacuum within set timeframes.
  • Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency always.
  • Strong organizational skills and demonstrated ability to multitask and prioritize in a fast-paced environment.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 11.5 kilograms (25 pounds) without assistance.
  • Capable of frequent bending, standing and walking for extended periods of time.
  • Previous experience in a similar capacity within an upscale establishment considered an asset.
  • Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including mornings, evenings, weekends, and holidays.
  • Legal Work Status: Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Seamstress

The Pinnacle Hotel Harbourfront is looking for our next colleague to take on the role of Seamstress. Reporting to the Housekeeping management team, the Seamstress is responsible for receiving and distributing clean, pressed uniforms for all uniformed staff, and making necessary alterations and sewing repairs.

Key Responsibilities:

  • Altering new uniforms when adjustments are necessary.
  • Providing replacement uniforms to ensure all employees provided with clean, well-fitting uniforms.
  • Repairing uniforms as needed.
  • Conducting regular uniform inventories.
  • Submitting orders for replacement garments as needed.
  • Checking accuracy of new uniform shipments upon receipt.
  • Performing alternations on and repairs to other items throughout the hotel, including curtains, bathrobes, and bed linens.
  • Maintaining appropriate logs and records for all transactions.
  • Performing additional duties, as necessary.

Qualifications & Experience:

  • Previous experience in a similar capacity.
  • Ability to move, lift, carry, push, pull, and place objects weighing up 22.5 kilograms (50 pounds) without assistance.
  • Fluent English language skills; both written and verbal.
  • Clear, precise, professional and helpful manner.
  • A team player with proven success in relationship building.
  • Strong ability to prioritize and multitask.
  • Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including mornings, evenings, weekends, and holidays.
  • Legal Work Status: Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Part Time Position