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Pinnacle Hotel Harbourfront Careers

Assistant General Manager - Pier 7 Restaurant & Bar

Pinnacle International

Pinnacle Hotel and Restaurants is seeking an Assistant General Manager for Pier 7 Restaurant & Bar in the new Shipyards District of North Vancouver, a 5 minute walk from the Sea bus Terminal. Pier 7 is an upscale casual restaurant focused on an energetic dining experience. Candidates must have a strong knowledge of food, wines, cocktails and a passion for exceptional service. The Assistant General Manager is responsible for the day-to-day operations of the restaurant. We are seeking a passionate and inspired leader that is delivering a memorable and welcoming service from beginning to end.

Key Responsibilities:

  • Implement policies and procedures to achieve high levels of excellence in all aspects of food, beverage and guest experience.
  • Lead your team, promote teamwork, provide training & mentorship, and manage day to day operations.
  • Drives revenues, service quality, day to day efficiency and best practices to reduce and or maintains cost.
  • Must be able to work a flexible schedule based on business needs, including opening, closing, weekends and holidays and month end inventory.

Qualifications & Experience:

  • Minimum 2 years’ experience in an upscale restaurant management position.
  • Proven ability to manage and maintain the highest level of service excellence and profitability.
  • Strong leadership and mentorship skills, communication, and interpersonal skills, both written and oral.
  • A thorough knowledge of provincial and local regulations for food and beverage.
  • Level 1 FoodSafe and Serving It Right Certificates.
  • Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Bartender (Tutto Bar & Restaurant)

Pinnacle International

Pinnacle International is looking for an experienced Bartender to join our bar & restaurant team.

Key Responsibilities:

  • Take guest’s food and beverage orders while ensuring accuracy and timeliness.
  • Use suggestive selling to maximize the guest experience.
  • Fast and competent use of POS system.
  • Deliver food and beverage orders in a timely and efficient manner.
  • Follow all health and safety rules for responsible alcohol service and safe food practices.
  • Take ownership of guest issues as they arise and follow through to complete resolution.
  • Maintain an in-depth knowledge of menu items and promotions.
  • Able to effectively explain ingredients and preparation methods for all menu items.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Perform general cleaning tasks as assigned by supervisor/manager.
  • Processing all payments and adhere to all cash, credit, debit and voucher policies & procedures.
  • Professional image, with well kept and correctly worn uniform and excellent personal hygiene.
  • Perform additional duties as assigned.

Qualifications & Experience:

  • Minimum 3 years bartending experience.
  • Serving It Right Certification.
  • Food Safe Level 1 considered an asset.
  • Knowledge of Italian food and beverage culture considered an asset.
  • General Knowledge and understanding of wine considered an asset.
  • Strong command of classic/international cocktails and ability to cater to customer requests.
  • Ability to work with accuracy, efficiency, attention to detail and a sense of urgency.
  • Strong organizational skills and ability to multitask in a fast paced, team-oriented environment.
  • Must be self directed and motivated with exceptional customer service and interpersonal skills.
  • Excellent communicate skills, both verbal and written.
  • Ability to maintain a flexible schedule, including mornings, evenings, weekends, and holidays.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Food Expeditor (Tutto Restaurant & Bar)

Pinnacle International

We are currently searching for an energetic food expeditor to join our restaurant team at ‘Tutto’. The primary responsibility of the expeditor is to ensure all orders get to the customer quickly and accurately. The expeditor inspects the dish to confirm that it meets our restaurants highest standards. When approved, they notify the servers their orders are prepared and send to the appropriate tables. It is the expeditors responsibility to ensure a fast and smooth service between the servers and kitchen teams.

Key Responsibilities:

  • Excellent customer service and communication skills.
  • Dedicated team player.
  • Coordinate food orders to guarantee timely and efficient customer service.
  • Ability to stand for long periods, work in a fast-paced environment and adapt quickly.
  • Maintain our high food safety and hygiene standards.
  • Clean and reset tables.

Qualifications & Experience:

  • Serving it right certificate.
  • Food safe level one an asset.
  • Must be legally allowed to work in Canada.
  • Ability to maintain a flexible schedule, including mornings, evenings, weekends, and holidays.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Front Desk Agent

We are looking for our next great colleague to take on the role of Front Desk Agent. Are you guest focused, enthusiastic, and passionate about delivering outstanding guest service? Interested in working with a supportive team and creating unforgettable guest experiences? Pinnacle Hotel Harbourfront is the place you want to work.

Key Responsibilities:

  • Provide guests with a sincere, welcoming interaction at the Front Desk.
  • Answer all guest calls (questions, reservations, concerns) in a professional and timely manner.
  • Create a seamless experience for our guests during their stay or over the phone.
  • Anticipate and delivering on our guests’ needs.
  • Able to speak with confidence about hotel amenities, rates and promotions
  • Provide information about local offerings
  • Take the initiative to resolve any guests’ concerns with tact and professionalism.
  • Document any guest requests or complaints and notify appropriate departments for follow up.
  • Accurately process all cash, debit and credit transactions.
  • Provide support to switchboard as needed..
  • Flexibility to cross train in other Front Office classifications to support team, e.g. night audit.
  • Performing additional duties as assigned.

Qualifications & Experience:

  • High school diploma / G.E.D. equivalent.
  • Proficient working knowledge of computer software and Microsoft Suite. Opera and HotSOS experience is considered an asset.
  • Fluent English language skills; both written and verbal.
  • Team player with proven ability to multi-task and build relationships.
  • Previous experience in a hotel is considered an asset.
  • Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including mornings, evenings, weekends, and holidays.
  • Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

FRONT DESK AGENT (PART-TIME)

We are looking for our next great colleague to take on the role of Front Desk Agent. Are you guest focused, enthusiastic, and passionate about delivering outstanding guest service? Interested in working with a supportive team and creating unforgettable guest experiences? Pinnacle Hotel Harbourfront is the place you want to work.

Key Responsibilities:

  • Provide guests with a sincere, welcoming interaction at the Front Desk
  • Answer all guest calls (questions, reservations, concerns) in a professional and timely manner
  • Create a seamless experience for our guests during their stay or over the phone
  • Anticipate and delivering on our guests’ needs.
  • Able to speak with confidence about hotel amenities, rates and promotions.
  • Provide information about local offerings .
  • Take the initiative to resolve any guests’ concerns with tact and professionalism.
  • Document any guest requests or complaints and notify appropriate departments for follow up.
  • Accurately process all cash, debit and credit transactions.
  • Provide support to switchboard as needed..
  • Flexibility to cross train in other Front Office classifications to support team, e.g. night audit..
  • Performing additional duties as assigned.

Qualifications & Experience:

  • High school diploma / G.E.D. equivalent.
  • Proficient working knowledge of computer software and Microsoft Suite. Opera and HotSOS experience is considered an asset.
  • Fluent English language skills; both written and verbal
  • Team player with proven ability to multi-task and build relationships.
  • Previous experience in a hotel is considered an asset
  • Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including mornings, evenings, weekends, and holidays
  • Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Part Time Position

Hotel General Manager (Richmond)

Pinnacle International

Pinnacle International owns and operates hotels and restaurants throughout Greater Vancouver and Whistler. We are looking for an energetic, experienced General Manager to join the Pinnacle Hotels team now and lead one of hotels.

Key Responsibilities:

  • Manage all aspects of the hotel including operations, sales & marketing strategies, revenue management, and human resources.
  • Run all marketing campaigns to raise property awareness and drive new business.
  • Maximize room revenue; planning and adjusting for various market conditions.
  • Lead the food and beverage team in establishing a service-focused, lively restaurant environment.
  • Develop strategies that optimize usage of F&B space, products, service, and staffing levels.
  • Ensure superior guest service is delivered consistently in all departments.
  • Establish and maintain high-quality standards in all areas relating to property upkeep, appearance, cleanliness, and maintenance.
  • Recruit, train and lead a strong and effective management team with measurable performance targets.
  • Perform other duties as required.

Qualifications & Experience:

  • Bachelor’s Degree or Diploma in Hospitality or Hotel Management an asset.
  • Minimum 5 years’ experience working in a senior executive hotel management position; previous GM role heavily preferred.
  • Outstanding ability to communicate clearly, concisely, and openly in all interactions, both verbal and written.
  • Keen decision-making and problem-solving skills.
  • Demonstrated ability to work with maximum accuracy, efficiency, and attention to detail, maintaining a keen sense of urgency at all times.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in Pinnacle Hotels, however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Line Cooks - Full/Part Time (Tutto Restaurant & Bar)

Pinnacle International

Tutto Restaurant & Bar, located in Yaletown, is looking for experienced line cooks with great work ethic and a positive attitude to join our exciting team. If you are detail orientated, able to multi-task, and a strong communicator we have a great opportunity for you! Our culinary team delivers exceptional food and an outstanding dining experience to every one of our guests. Our ideal candidates are ready to hit the ground running and ensure our guests keep coming back for more!

Key Responsibilities:

  • Extremely organized and keeps to deadlines.
  • Ability to work in a fast-paced environment.
  • Dedicated team player with a positive attitude.
  • Motivated to provide the best dining experience for our guests.

Qualifications & Experience:

  • 3 years experience in a high-volume restaurant.
  • Have full flexibility and availability, either full time or part time.
  • Food Safe certified.
  • Must be legally allowed to work in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Night Manager

The Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Night Manager. Reporting directly to the Director of Front Office, you are an incredibly well-organized, detail-oriented, and guest-focused individual who plays a critical leading role in the effective management of hotel operations during the overnight shift.

Key Responsibilities:

  • Coordinating all aspects of the Front Office while serving as Manager on Duty to ensure smooth operations and guest satisfaction.
  • Ensures all Front Office standards and procedures are consistently adhered to.
  • Executing the end of day process for the Front Office and all hotel outlets.
  • Acting as a liaison with guests and employees in instances that require immediate attention, including any emergency situations that arise.
  • Supporting key administrative affairs (i.e. payroll, inventory, composition of purchase orders, etc.).
  • Championing the Front Office upsell program and other related revenue programs.
  • Ensuring employees have acquired the necessary knowledge of hotel products, services, facilities, events, pricing and policies.
  • Playing a key role in performance management, including ongoing coaching & training, performance appraisals, and progressive discipline.
  • Ensuring that all Health & Safety standards are met, and procedures followed.
  • Oversee all back of house areas throughout the night.
  • Performing other duties as assigned.

Qualifications & Experience:

  • 2 years Night Manager experience preferred, or minimum of 2 years Front Office management experience.
  • Demonstrated ability to effectively lead a team.
  • Strong organizational and analytical skills with ability to multi-task and prioritize in a fast-paced environment.
  • Must be self-directed, motivated and consistently demonstrate exceptional customer service.
  • Outstanding ability to communicate clearly and openly in all interactions with guests and employees.
  • Strong decision-making and problem-solving skills to evaluate situations and utilize appropriate resources.
  • Strong knowledge of Microsoft Office software. Knowledge of Opera considered an asset.
  • Ability to maintain a flexible schedule to meet the business needs of a 24/7 environment, including weekends and holidays.
  • Already possesses necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Pizza Maker (Tutto Restaurant & Bar)

Our goal at ‘Tutto’ is to profile flavors and create dishes made famous in the provinces of Italy. Known for its incredible influence on global cuisine, Italy has captured the culinary world with its diverse fares from northern Trentino to southern Sicily. Each region proudly offers its traditions that emulate a deep history and culture passed down from generation-to-generation. Working under the supervision of our Chef in our open plan kitchen, the Pizzaiolo will play a key role in preparing ingredients, our signature dough, and the execution of the perfect pizza in our state-of-the-art pizza oven. At ‘Tutto’ we are passionate about the experience we create for our guests through food, and our enthusiastic team ensures this experience is second to none.

Key Responsibilities:

  • Extremely organized; keeping to deadlines and working with precision in a fast-paced environment.
  • Ingredients and signature dough preparation, pizza creation and oven cooking.
  • Dedicated team player who naturally builds camaraderie.
  • Responsible, motivated and energetic self-starter.
  • Ability to stand for long periods of time, withstand heat, and deal with the pressures of preparing food in a fast-paced environment.

Qualifications & Experience:

  • Minimum 2-year directly related experience in an Italian upscale dining environment.
  • Skilled in pizza making, with roman style pizza experience preferred.
  • Food Safe Certification.
  • Excellent English language communication.
  • Must be legally allowed to work in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Restaurant Manager (The Lobby Restaurant)

Pinnacle International

The Lobby Restaurant and Lounge is located at the Pier Hotel at the Pier (North Vancouver) just steps away from Lonsdale Quay and the Seabus Terminal in North Vancouver Historic Shipyard.

Key Responsibilities:

  • Creates an exciting atmosphere in our establishment to encourage repeat business.
  • Focuses on growing revenues and maximizing financial performances of the department.
  • Monitors the performance of the restaurant and the quality against the competition.
  • Possesses a keen eye for efficient, fast and caring service.
  • Communicates a clear and consistent message regarding departmental goals to produce desired results.
  • Sets goals and expectations for restaurant team, using performance review process and holds staff accountable for successful performance.
  • Promotes the restaurant on the North Shore.
  • Performs other duties as assigned.

Qualifications & Experience:

  • Minimum of 2 years supervisory experience in a Hotel/Restaurant or related profession.
  • Must have a passion for delivering outstanding guest service.
  • Extensive knowledge of wines and spirits.
  • Completion of a food service administration, hotel or restaurant management courses are an asset.
  • Familiar with Micros POS computer terminals and Microsoft Office.
  • Knowledge of relevant legislation and regulations.
  • Level 1 FoodSafe and Serving it Right Certificate.
  • Knowledge of the products, services, sector, industry and local area.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Sales Manager

Pinnacle Hotel Harbourfront

JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities for the Pinnacle Hotel Harboufront. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal and team sales goals.

Key Responsibilities:

  • Builds & strengthens relationships with existing & new customers to enable future bookings.
  • Activities include sales calls, entertainment, FAM, trips, trade shows etc.
  • Develops relationships within community to strengthen and expand customer base for sales opportunities.
  • Provides accurate, complete and effective turnover to Event Management.
  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Sells Hotel’s 442 guestrooms and 35,000 sq feet of event space for Group Events and Social Catering events.
  • Identifies new business to achieve revenue goals.
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Works with the local event planners and 3rd parties to ensure PHH is a leader in Social Catered events

Qualifications & Experience:

  • Minimum two years experience in Hotel Industry.
  • Minimum one year of experience in Hotel Sales.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Senior Accountant (Pinnacle International Head-Office)

Pinnacle International

We are looking for an intermediate accountant to join our team at Pinnacle International. This position will be involved in the financial operations and month end process for our hotels and restaurants. We are looking for someone who can work hard to meet deadlines, with a passion for working in a fast-paced, growing organization.

Key Responsibilities:

  • Enter sales, payroll, and general journals
  • Coordinate the month-end cheque runs
  • Prepare the monthly profit and loss statements
  • Enter bi-monthly payroll data in a timely manner with accuracy
  • Prepare monthly strata bank reconciliations and financials
  • Prepare strata year-end working files and assist with strata related correspondence
  • Assist the junior accountant with entering and reviewing invoices
  • Prepare bank and balance sheet reconciliations
  • Complete GST, PST, and WCB returns within due dates
  • Audit the inventory stocktake at the properties
  • Assist in the year-end auditing process
  • Ensure adherence to policies and the system of internal controls
  • - Other related accounting tasks as required

Qualifications & Experience:

  • A Bachelor’s degree in accounting
  • At least 3 years’ experience in an accounting role within a professional organization
  • Experience with multiple accounting systems (SAGE 300 or Yardi) is an asset
  • Moderate to advanced proficiency in Excel, including formulas, pivot tables, and data manipulation
  • An ability to learn quickly and understand new systems
  • An ability to communicate effectively and professionally with the team
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position