Pinnacle Hotel Harbourfront Careers

Cook 1

“Things are ‘cooking’ in our Kitchen.”

Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades; however, 2015 marked a new chapter for the hotel, becoming the latest addition to the Pinnacle family of hotels. With a new vision for this iconic downtown Vancouver hotel, Pinnacle Hotel Harbourfront offers guest-driven amenities right where you want to be. The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Cook 1. A member of our Culinary team, you are a Red Seal Certified Cook, whose organizational and multi-tasking skills, along with your eye for detail help to ensure all food items coming out of your kitchen are of the highest quality and prepared in a timely and efficient manner. You possess the gift of consistency and thrive within the organized chaos of a rapid-paced, high-volume, team-oriented kitchen.

Key Responsibilities:

  • Preparing food items according to recipes and quality standards, including special meals and/or substitute items.
  • Regulating temperature of ovens, broilers, grills, and roasters.
  • Preparing, maintaining and monitoring quality control for hot and cold food items including, but not limited to, meat, fish, fowl, sauces, stocks, sea
  • Maintaining consistency through appropriate portions, arrangements, and garnishes.
  • Maintaining accurate food logs; promptly and proactively communicating food quality or shortage issues with Sous Chef and/or Executive Chef.
  • Helping to maintain constant cleanliness and proper sanitary condition of all food storage and kitchen areas, including the line and prep kitchens etc
  • Practicing correct food handling and food shortage procedures according to applicable local, provincial, and Company standards and regulations.
  • Visually inspecting all food items from the kitchen prior to service. Performing additional duties, as assigned.

Qualifications & Experience:

  • Red Seal certification.
  • Food Safe certification required.
  • High school diploma / G.E.D. equivalent.
  • Fluent English language skills; both written and verbal.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 11.5 kilograms (25 pounds) without assistance.
  • Frequent bending, standing and walking for extended periods of time required.
  • Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
  • Exceptional ability to use sound logic and good judgment at all times within a high-pressure work environment.
  • Must be self directed, motivated and demonstrate exceptional customer service and interpersonal skills.
  • Strong knowledge in restaurant operations as well as previous Banquet kitchen experience.
  • Must be familiar with breakfast cookery.
  • Fully abreast with latest food trends.
  • Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including mornings, evenings, weekends, and holidays.
  • Education: High School Diploma required
  • Minimum of 1 year previous experience in a similar capacity, or 2 years previous experience as a Cook 2, preferably in an upper-upscale hotel
  • Legal Work Status: Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Cook 3

Are you energetic, physically strong and passionate about food?

Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades; however, 2015 marked a new chapter for the hotel, becoming the latest addition to the Pinnacle family of hotels. With a new vision for this iconic downtown Vancouver hotel, Pinnacle Hotel Harbourfront offers guest-driven amenities right where you want to be. The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Cook 3. Are you up to the challenge of a very busy full service kitchen preparing dishes for our guests and staff? Are you organized, a go getter, enjoy working with a great group and follow directions to a tee?

Key Responsibilities:

  • Preparing ingredients for cooking, including chopping and storing food.
  • Washing and peeling fresh fruits and vegetables.
  • Preparing and cooking food according to quality standards.
  • Monitoring food quality during food preparation.
  • Operating ovens, stoves, grills, microwaves and fryers.
  • Setting up and breaking down work stations.

Qualifications & Experience:

  • High school diploma / G.E.D. equivalent and culinary education
  • 1-2 years of experience in the culinary industry.
  • Fluent English language skills.
  • Food Safe certification required.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 11.5 kilograms (25 pounds) without assistance.
  • Frequent bending, standing and walking for extended periods of time required.
  • Must be efficient and good knowledge of food safety practices.
  • Ability to work in a high-volume restaurant and banquet kitchen environment
  • Good knowledge and skills in todays trends.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Maintenance Engineer

Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades; however, 2015 marked a new chapter for the hotel, becoming the latest addition to the Pinnacle family of hotels. With a new vision for this iconic downtown Vancouver hotel, Pinnacle Hotel Harbourfront offers guest-driven amenities right where you want to be. We currently have an amazing opportunity for a General Maintenance Engineer with an eye for perfection to join our team. Reporting directly to the Director of Engineering, the General Maintenance Engineer focuses primarily on preventative maintenance of the hotel building; maintaining the general condition of the hotel with regards to all aspects of basic electrical, carpentry, plumbing, mechanical and painting work.

Key Responsibilities:

  • Responding and attending to building repair requests.
  • Communicating with guests/customers when necessary to resolve maintenance issues.
  • Fixing minor plumbing and electrical problems.
  • Performing building repair such as drywall, plastering, painting and vinylene.
  • Maintaining daily logs of operation, maintenance, and safety activities.
  • Maintaining cleanliness and organization of the work area which includes inventories, requisition (receipt and storage), trash removal and clean up.
  • Reporting maintenance problems, safety hazards, accidents, or injuries; properly storing flammable materials.
  • Maintaining complete knowledge of correct maintenance and use of equipment; using equipment only as intended.
  • Performing additional duties, as assigned.

Qualifications & Experience:

  • Professional experience and training with power tools, plumbing, electrical and chlorine pool maintenance.
  • Strong mechanical aptitude.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 22.5 kilograms (50 pounds) without assistance.
  • Capable of bending frequently, standing and walking for long periods of time.
  • Outstanding ability to communicate clearly, concisely, and openly in all interactions, both verbal and written.
  • Exceptional organizational abilities and skill for multi-tasking and prioritizing in a fast-paced work environment.
  • Ability to work independently with maximum accuracy, efficiency and attention to detail, maintaining a sense of urgency at all times.
  • Must maintain flexible schedule to meet the business needs of a hotel environment, including weekends, evenings and holidays.
  • Previous relevant experience in hotel/high rise residential building (400 + rooms).
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Part Time In-Room Dining Server

Looking to Create That Most Memorable In-Room Dining Experience?

Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades; however, 2015 marked a new chapter for the hotel, becoming the latest addition to the Pinnacle family of hotels. With a new vision for this iconic downtown Vancouver hotel, Pinnacle Hotel Harbourfront offers guest-driven amenities right where you want to be. The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of In-Room Dining Server. A member of our Food & Beverage team, your exceptional organizational skills, along with your eye for detail and warm & genuine personality will help create extraordinary in-room dining experiences for our guests.

Key Responsibilities:

  • Ensuring stock levels are consistently maintained, polishing glassware and silverware, and performing additional side work, as assigned.
  • Verifying and confirming food and beverage orders entered into Micros POS system by Switchboard Operator prior to delivery.
  • Delivering food and beverage orders promptly and with complete accuracy.
  • Following up with guests to ensure satisfaction; taking immediate ownership of any concerns, issues, or complaints.
  • Maintaining an in-depth knowledge of menu items to effectively explain ingredients and preparation methods for each item.
  • Regularly inspecting and clearing the trays from guestroom floors.
  • Conducting room amenity deliveries and inputting all amenity charges into Micros.
  • Preparing and submitting cashier reports in accordance with established cash handling policy.
  • Monitoring and maintaining cleanliness, sanitation and organization of assigned work areas.
  • Performing any general cleaning tasks as assigned by supervisor/manager to adhere to health standards.
  • Performing additional duties, as assigned.

Qualifications & Experience:

  • Serving It Right certification.
  • Food Safe Level 1.
  • Knowledge of food and wine.
  • Knowledge of Micros and Opera Property Management System.
  • Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times.
  • Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
  • Must be self directed, motivated and demonstrate exceptional customer service and interpersonal skills.
  • Excellent ability to communicate clearly, concisely, and openly in all interactions.
  • Demonstrated ability to work effectively within a team dynamic.
  • Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including early mornings, late evenings, weekends,holidays
  • Legal Work Status: Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Part Time Position

PT Banquet Houseman

Help us Create Spectacular Events!

Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades; however, 2015 marked a new chapter for the hotel, becoming the latest addition to the Pinnacle family of hotels. With a new vision for this iconic downtown Vancouver hotel, Pinnacle Hotel Harbourfront offers guest-driven amenities right where you want to be. The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Part-Time Banquet Houseman. A member of our Banquets team, your organizational and multi-tasking skills, along with your eye for detail and engaging personality will help create extraordinarily memorable events for our guests. You have a knack for setting, serving and tearing down of banquet functions, as directed by banquet event orders, handling guest requests without hesitation, and ensuring the all Banquet areas and equipment are in keeping with the high standards for which the Pinnacle Hotel Harbourfront is known.

Key Responsibilities:

  • Completing final breakdown of functions
  • Cleaning and returning equipment to its proper location.
  • Setting up, stocking, and maintaining work areas.
  • Transporting dirty linen to correct area to be cleaned.
  • Performing all other duties, as required.

Qualifications & Experience:

  • Must be able to perform job functions with speed and accuracy.
  • Ability to prioritize, organize and follow directions thoroughly.
  • Must be a clear thinker, remaining calm and resolving problems using good judgment.
  • Must be highly motivated and possess excellent communication and interpersonal skills and work cohesively with co-workers as part of a dynamic team.
  • Must display excellent attention to detail and has a proven ability to work under minimal supervision during high volume situations.
  • Serving It Right certification.
  • Food Safe Level 1 considered an asset.
  • Ability to Ability to lift item that weigh up to 23 kilograms (50 pounds). Previous food service experience is an asset
  • Knowledge of function preparation and room set-ups considered a strong asset
  • Must be available to work more than 20 hours/week; flexible shifts including end of night or early day set up, weekends, and holidays.
  • Education: High School Diploma required
  • Experience: Minimum of 1 year previous experience in a similar capacity, preferably in an upper-upscale hotel environment.
  • Legal Work Status: Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Part Time Position

Receiving Clerk

Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades; however, 2015 marked a new chapter for the hotel, becoming the latest addition to the Pinnacle family of hotels. With a new vision for this iconic downtown Vancouver hotel, Pinnacle Hotel Harbourfront offers guest-driven amenities right where you want to be. The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Receiving Clerk within our Culinary team. Reporting directly to the Executive Chef, the Receiving Clerk is responsible for receiving, documenting, and tracking all goods ordered for the hotel. With previous relevant experience in a large-scale hotel setting under your belt, you possess organizational and multi-tasking skills, along as an eye for detail that are keep things moving!

Key Responsibilities:

  • Receiving all deliveries at the designated receiving area and ensuring all deliveries are received solely at the designated receiving area.
  • Maintaining up-to-date records of all approved purchase orders; all purchase orders to clearly state the status of delivery.
  • Accurately recording all items received, copying records to Finance for payment and auditing purposes.
  • Completing a daily receiving report for F&B items and general items.
  • Completing appropriate Discrepancy Form(s) for goods received without accompanying invoice; goods returned without a credit notice.
  • Maintaining cleanliness and orderly condition of receiving area at all times.
  • Performing additional duties, as assigned.

Qualifications & Experience:

  • Demonstrated ability to work with maximum accuracy and minimal supervision, efficiency and attention to detail.
  • Must be self-directed, motivated and demonstrate exceptional service, interpersonal, and analytical skills.
  • Outstanding ability to communicate clearly, concisely, and openly in all interactions, both verbal and written.
  • Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
  • Exceptional organizational abilities and natural skill for multi-tasking and prioritizing in a fast-paced work environment
  • Technologically savvy, possessing a strong knowledge of all Microsoft Office software.
  • Maintain flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.
  • Must be able to exert physical effort in lifting items upwards to 50 pounds
  • Physical ability to push/pull items up to 100 pounds.
  • Endure various physical movements throughout the work areas; reach up and down, remain fully mobile for extended times throughout work periods.
  • Must be able to bend, stoop, squat, and stretch.
  • Minimum of 1 year of previous experience in a similar capacity, preferably within a large-scale upper upscale hotel environment.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Restaurant Server

Help us Make our P2b Restaurant the Place to Be!

Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades; however, 2015 marked a new chapter for the hotel, becoming the latest addition to the Pinnacle family of hotels. With a new vision for this iconic downtown Vancouver hotel, Pinnacle Hotel Harbourfront offers guest-driven amenities right where you want to be. The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Part Time Restaurant Server. A member of our Food & Beverage team, you have a knack for providing warm and engaging hospitality to all our restaurant guests. Your eye for the smallest of details, constant quest for perfection, and efficient nature help to create the most extraordinary of dining experiences.

Key Responsibilities:

  • Taking guests’ food and beverage orders, utilizing suggestive selling techniques and ensuring complete accuracy of order placed.
  • Entering food and beverage orders into Micros POS system.
  • Delivering food and beverage orders efficiently and accurately.
  • Taking immediate ownership of guest issues and complaints as they arise, following through to complete resolution.
  • Maintaining an in-depth knowledge of menu items to effectively explain ingredients and preparation methods for each item.
  • Monitoring and maintaining cleanliness, sanitation and organization of assigned work areas.
  • Performing any general cleaning tasks as assigned by supervisor/manager to adhere to health standards.
  • Processing all payments; adhering to established payment, cash handling, and credit policies & procedures.
  • Completing opening/closing side duties as assigned.
  • Performing additional duties as assigned.

Qualifications & Experience:

  • Serving It Right Certification.
  • Food Safe Level 1 considered an asset.
  • Knowledge of Micros and debit machines.
  • Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a strong degree of urgency at all times.
  • Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced team-oriented environment.
  • Must be self directed, motivated and demonstrate exceptional customer service and interpersonal skills.
  • Excellent ability to communicate clearly, concisely, and openly in all verbal and written interactions.
  • Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including mornings, evenings, weekends, and holidays.
  • Education: High School Diploma required
  • Experience: Minimum of 2 years previous experience in a similar capacity, preferably in an upper-upscale hotel environment.
  • Legal Work Status: Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Room Attendants

Would You Like to Become a Member of our ‘Clean Team’?

Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades; however, 2015 marked a new chapter for the hotel, becoming the latest addition to the Pinnacle family of hotels. With a new vision for this iconic downtown Vancouver hotel, Pinnacle Hotel Harbourfront offers guest-driven amenities right where you want to be. The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Room Attendant. A member of the Housekeeping team, you are incredibly well-organized, detail-oriented, and guest-focused. You have a knack for cleaning guest rooms to the highest possible standards, reporting maintenance deficiencies to ensure perfection, handling guest requests without hesitation, and ensuring the complete confidentiality and security of our guests.

Key Responsibilities:

  • Cleaning guest rooms, bathrooms and making beds in accordance with established standards and procedures; replacing all linens as required.
  • Removing trash, dirty linen and room service items.
  • Dusting and polishing furniture.
  • Vacuuming carpets in guest rooms and hallway.
  • Inspecting the condition of all furniture for tears, rips, and stains; reporting any damage for immediate repair.
  • Recording all guest requests (special requests, daily special cleaning times, extra towels and/or linens, etc.) for future reference
  • Disturb or refused service requests.
  • Exhibiting a professional, respectful, and genuinely helpful demeanor in all interactions with guests and fellow employees.
  • Filling the carts with supplies and transporting them to their assigned areas. Performing other duties, as assigned.

Qualifications & Experience:

  • High school diploma / G.E.D. equivalent.
  • Fluent English language skills; both written and verbal; excellent ability to communicate clearly, concisely, and openly in all interactions.
  • A team player with proven success in relationship building.
  • Ability to make beds, dust, clean bathrooms and vacuum within set timeframes.
  • Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency always.
  • Strong organizational skills and demonstrated ability to multitask and prioritize in a fast-paced environment.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 11.5 kilograms (25 pounds) without assistance.
  • Capable of frequent bending, standing and walking for extended periods of time.
  • Previous experience in a similar capacity within an upscale establishment considered an asset.
  • Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including mornings, evenings, weekends, and holidays.
  • Legal Work Status: Must already possess necessary documentation to work legally in Canada.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position

Switchboard Operator

“A Call to Be The Best."

Pinnacle Hotel Harbourfront has been a fixture of Vancouver’s Coal Harbour neighbourhood for several decades; however, 2015 marked a new chapter for the hotel, becoming the latest addition to the Pinnacle family of hotels. With a new vision for this iconic downtown Vancouver hotel, Pinnacle Hotel Harbourfront offers guest-driven amenities right where you want to be. The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Switchboard Operator. A member of the Front Office team, you are guest-focused, enthusiastic, and passionate about delivering outstanding guest service. You handle all incoming calls in a prompt, efficient, and courteous manner and play an crucial role in assisting with emergencies (fire, medical, power/system failure) by contacting designated personnel for immediate assistance.

Key Responsibilities:

  • Processing all guest calls, requests, questions, or concerns in a sincere and professional manner.
  • Routing callers to requested guest or hotel personnel and accommodating all requests swiftly and graciously.
  • Following up with guests to ensure requests have been met to their complete satisfaction.
  • Providing callers with accurate information on hotel facilities and services.
  • Documenting all guest complaints and notifying designated department personnel for full resolution.
  • Taking orders for In-Room Dining requests and forwarding all orders to the In-Room Dining Department.
  • Taking Rooms Reservations and responding to all reservation-related inquiries. .
  • Accepting, recording, and delivering wake-up calls.
  • Performing other duties, as assigned.

Qualifications & Experience:

  • High school diploma / G.E.D. equivalent.
  • Proficient working knowledge of computer software including Microsoft Office, Windows, Excel, Microsoft Word, etc.
  • Experience working with Opera Property Management System (or other hotel Property Management System) an asset.
  • Fluent English language skills, both written and verbal.
  • Clear, precise, professional and genuine telephone manner.
  • A high level of responsibility and exceptional organizational skills.
  • A team player with proven success in relationship building.
  • Proven ability to effectively multitask, solve problems and make decisions in a personable and confident manner.
  • Previous Switchboard or Front Desk experience considered an asset.
Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line
*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront; however, due to the number of resumes received only those considered will be contacted personally.**
Full Time Position